MMRDA RTS (Right to Services)

MMRDA RTS (Right to Services)

The Right to Services (RTS) initiative by the Mumbai Metropolitan Region Development Authority (MMRDA) is a step towards ensuring transparent, efficient, and citizen-centric governance. It is aligned with the Maharashtra Right to Public Services Act, which mandates timely delivery of notified services to the public.
Objective
The primary objective of MMRDA’s RTS portal is to eliminate delays, improve service delivery, and bring transparency and accountability in public service processes.
Key Features
  • Online Application System: Citizens can apply for various services through a user-friendly web portal without needing to visit MMRDA offices.
  • Time-Bound Services: Every service has a defined timeline as per the RTS Act, ensuring timely resolution and delivery.
  • Application Tracking: Applicants receive acknowledgments and can track the real-time status of their applications.
  • Transparency & Efficiency: Reduces manual processing, ensures better record-keeping, and minimizes the scope of delays or miscommunication.
  • SMS/Email Notifications: Applicants are notified at each stage of processing.
 
Benefits
  • Empowers citizens to demand timely services
  • Enhances accountability within MMRDA departments
  • Simplifies processes with digital access
  • Reduces physical visits and paperwork
 

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